14-day return policy
- Should the purchased goods be not suitable to you for some reason, you have the right to return the product within 14 days and get the refund (according to Sect. 2.6 of the General Conditions).
- In order to return the product, please send a withdrawal application in a free form into e-mail address email@example.com
The application must have the following information: product name, order or invoice number, IBAN where to send money.
- The goods must be returned in the original packaging.
- Transportation, courier or postage costs, which are connected to the product return, must be paid by the buyer.
- In the event of deterioration of the goods, the buyer shall be liable for the reduction in the value if he has used the goods in a manner other than necessary to ascertain their nature, characteristics and functioning.
- We will refund the sum paid for the returned product to the purchaser’s bank account without delay, but no later than within 30 days from the date we receive a withdrawal application from the purchaser. Astro & Micro Technics OÜ may refuse to make a refund until the purchaser has returned the item that constituted the object of the contract or provided proof of having sent back the goods.
- The return policy does not apply to goods that are not suitable for returning due to health protection or hygiene reasons and if the goods were damaged after the delivery.